Questions and Answers

Frequently Asked Questions

Q: Is your place nice and clean? What is the decor like?

Q: What is check-in and check-out time?

Q: Can we arrive very late at night?

Q: Is there a curfew?

Q: Do you always have people in your house on duty?

Q: Is your area safe for visitors?

Q: What is required to book a reservation?

Q: Are your rates quoted in Canadian dollars or in U.S. dollars?

Q: Do you offer a discount for for a longer stays?

Q: What is your cancellation policy?

·         A: Unlike hotels, our rooms are often booked months in advance. because of this, a refund can only be given if notice is received as follows: 

For reservations made within 30 days, at least 10 days prior to the scheduled arrival date.

For reservations made 2 months in advance or more, at least 20 days prior to arrival date. 

No refunds or adjustments will be made after arrival.

Q: What deposit is required?

·         A: An amount equal to 20% of the total due for the dates booked, or a minimum of one night, whichever is the greatest. For Long term reservations or for Multiple Room reservations, deposits will be non-refundable.  On all refunds, a fee of $10.00 will be retained to cover our costs in processing the deposit.  

Q: What do you serve for breakfast?

Q: When is breakfast served?

Q: Is there a phone in the room?

Q: Is there access to a computer and the Internet?

Q: Is there access to an outside area to relax?

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                                                                            Stonehouse on Sterling  Bed and Breakfast, 242 Sterling Road, Toronto, Ontario, Canada, M6S 1P1


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